PURPOSE

Conducts inside sales activities to accomplish regional sales plans within established policies and procedures.

RESPONSIBILITIES

• Provide excellent customer service.
• Manage assigned accounts, including daily sales negotiations (quoting, negotiating, problem resolution).
• Initiate and monitor new programs in account development process.
• Execute the regional sales plans within order fulfillment process and best practices.
• Participate in customers’ trade shows and customer outings (meetings, representations, booth set-up, etc).
• Contribute to performance improvements in all areas including sales, logistics & customer service; monitor industry developments and Best Practices.
• Engage the customer, in unison with Warranty Customer Service, to resolve claims/complaints.
• Cultivate and maintain relationships with external and internal customers within the assigned account base.
• Implement daily regional pricing strategy, order-file management, and VMI management.
• Maintain relationships between the regional sales offices and field sales resources.
• Facilitate efforts with Sales Coordinators to ensure superior customer service levels are achieved (internally and externally).
• Participate in coordinating improvement efforts with internal customers.
• Execute weekly mill/trader call that achieves desired production and delivery schedules.
• Represent the company at customers’ trade shows and in customer meetings.
• Perform all duties in accordance with safety rules and corporate policy and regulations.
• Perform other duties as necessary.

QUALIFICATIONS

• Knowledge of company policies and procedures.
• Knowledge of manufacturing/operation/logistics capabilities.
• Strong knowledge of market trends, market drivers, and supply chain.
• Ability to employ negotiating strategies and gather market intelligence.
• Thorough knowledge of product performance, applications, and warranties.
• Well developed communicating and negotiating skills with internal/external customers.
• Ability to balance business objectives and customer’s needs.
• Proficient computer, written and oral communications skills.
• Proficient internal and external conflict resolution skills.

EDUCATION AND EXPERIENCE

• Bachelor’s degree in Business or related field. 
• 2-3 years of related experience.
• Or any equivalent combination of experience and training that demonstrates the ability to perform the key responsibilities of this position.

WORK ENVIRONMENT

• Must be able to hear and speak clearly, and see at arm’s length.
• Most work is conducted at a desk or computer terminal in an office environment.
• Travel approximately 10%.

If you need an accommodation to assist you in applying for this position or have general questions, please send us an e-mail.